The Lean Lounge with Jeff Gray: Episode 1 The Cost of Poor Quality (COPQ)

Jeff talks with business leaders about solutions to challenges that organizations large and small experience every day. Whatever industry you are in, listen to how optimizing operations within your business will increase revenue, eliminate roadblocks and increase customer loyalty.

Jeff talks Cost of Poor Quality (COPQ), what exactly is it? How to identify it, and measure the financial loss within your processes, procedures and systems. Also, use the free COPQ Calculator on the Lean Revisions website.